In my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In...
Read MoreIn my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In...
Read MoreIn my last blog post, we talked about what to consider when selecting a contact center partner. Along those same lines, I wanted to talk...
Read MoreIn my nearly 20 years in the BPO and contact center space, I have seen some great fits between organizations, and I have seen some...
Read MoreAI has become a main topic of many discussions as technology continues to grow. With that growth comes questions of how this technology might impact...
Read MoreNo matter what level in an organization, there are four potential forces of employee disengagement. We might think about the difference between engaged employees and...
Read MoreEducation expert Bernard Bull once said, “In order to create an engaging learning experience, the role of the instructor is optional, but the role of...
Read More7900 West 78th Street
Suite 415
Edina, MN 55439
7900 West 78th Street
Suite 15
Edina, MN 55439