In travel and hospitality, every guest interaction shapes your brand reputation. A.W. Companies’ dedicated answering service for travel agencies, hotels, and tour operators ensures every reservation request, inquiry, or emergency is handled with prompt, professional care, day or night.
Why Travel & Hospitality Need a Specialized Answering Service
Our agents take reservations, modify itineraries, and confirm bookings so you never miss a sale.
Our U.S.-based agents represent your brand with courtesy and local knowledge.
Requires a fast response. We log, escalate, and track emergencies to keep guests comfortable.
We provide bilingual support in languages such as Spanish, French, and Mandarin to serve diverse guest needs.
Key Features of Our Travel & Hospitality Service
- Industry-Trained Agents Receive in-depth training on hospitality terminology, booking software, and your property’s policies.
- Custom Call Scripts Tailored for room availability, group bookings, special requests, and VIP guest protocols.
- Booking System Integration Seamless connectivity with platforms like Cloudbeds, RezOvation, or your in-house PMS to log reservations in real-time.
- Real-Time Reporting Daily dashboards show call volumes, booking conversions, and guest satisfaction metrics through our secure portal.
- Scalable Support Scale up during peak travel seasons or special events; scale down when demand is lower with no hidden fees.
How It Works
- Onboarding & Script Development We work with you to define call flows, guest personas, and escalation rules via an easy online form.
- Integration & Testing Connect our system to your phone lines and PMS. Our team guides you through test calls to ensure accuracy.
- Agent Training & Go-Live Agents practice your scripts, learn your brand voice, and complete mock calls. You go live within 48 hours.
- Monitor & Refine Use our portal to review call logs and performance. Update scripts or hours on demand to optimize service.
Benefits at a Glance
- Never miss a booking or guest inquiry
- Increase reservation conversions by up to 25%
- Boost guest satisfaction and repeat stays
- Streamline front-desk workload and staffing costs
- Maintain brand consistency around the clock
Ready to elevate your guest experience and maximize revenue? Contact A.W. Companies today for a free consultation.
