In a world where automated responses and generic solutions are the norm, A.W. Companies takes a different approach. Our tech support and help desk services are built on one core belief: people matter. Whether it’s your internal team or your end customers, every interaction deserves a human touch—grounded in empathy, driven by data, and strengthened through continuous improvement.
Empowered by People, Elevated by Predictive Index
At A.W. Companies, our team isn’t just staffed—they’re strategically selected. We use The Predictive Index (PI) to assess not only technical aptitude but also communication style, adaptability, and emotional intelligence. This ensures that every support agent is more than technically capable—they’re also an ideal fit for your business culture and your customer expectations.
By understanding each team member’s natural drives and behaviors, we’re able to build stronger, more effective support teams—ones that don’t just solve problems, but create memorable experiences.
Expertise in Industry-Leading Systems
From NetSuite, Oracle, and Microsoft platforms to general IT hardware and ISP troubleshooting, our BPO services are rooted in real-world knowledge. We serve both B2B and B2C environments with the same level of precision, patience, and professionalism.
But what truly sets us apart is our people-first mindset. Our tech specialists don’t just resolve tickets—they resolve tension, confusion, and downtime, helping your team stay productive and your customers stay satisfied.
Selection with Intention, Service with Integrity
We don’t believe in placing just anyone behind a screen. Each support professional goes through a rigorous, PI-informed selection process to ensure they’re not only technically sharp but naturally suited to problem-solving, multitasking, and customer care.
Our agents are empathetic communicators and critical thinkers—people who understand that behind every support request is a person relying on their help.
Continuous Improvement Built In
Support isn’t static—and neither are we. Our team actively tracks key performance indicators and customer feedback to fuel continuous improvement. Every insight is a learning opportunity. Every challenge, a chance to refine our processes.
By integrating performance data and call trends, we not only fix issues faster but also help prevent them. That’s how we turn support into strategy.
Customized Tech Support Solutions
No two companies are alike, so why settle for a one-size-fits-all help desk? We tailor our services to align with your systems, your team structure, and your customer expectations. Whether you need full-service tech support or specialized help for a particular platform, we adapt to you.
And as your business evolves, so does our support. We collaborate closely with your internal teams, identifying gaps and opportunities as they arise—often solving problems before you even know they exist.
Support That Never Sleeps
Tech issues don’t respect business hours—and neither do we. A.W. Companies offers 24/7 live support, ensuring your employees and customers are never left without answers. Our team is always available, whether it’s midnight maintenance or midday disruptions.
Because in today’s business environment, accessibility isn’t optional—it’s essential.
Let’s Redefine Tech Support—Together
At A.W. Companies, we believe the best support isn’t just efficient—it’s empathetic, insightful, and ever-improving. If you’re ready for a help desk solution that blends technical expertise with real human connection, we’re ready to help.
Let’s build a smarter, more human-centered support experience—together.
