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As most of you know, Talk Time and AHT (Average Handle Time) are about as common of a KPI that exists in the contact center
In my previous two blog posts, I talked about the Ps of contact center, and we have covered the first two already, People and Processes
In my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In
In my last blog post, we talked about what to consider when selecting a contact center partner. Along those same lines, I wanted to talk