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News & Advice
Read the latest insights and best practices for employers and professionals.

Three P’s Of Contact Center Outsourcing: The Second P
In my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In

Three Ps of Contact Center Outsourcing: The First P
In my last blog post, we talked about what to consider when selecting a contact center partner. Along those same lines, I wanted to talk

What to Consider Most When Choosing a Contact Center Outsourcer?
In my nearly 20 years in the BPO and contact center space, I have seen some great fits between organizations, and I have seen some

AI Influence on Accounting and Finance Industry
AI has become a main topic of many discussions as technology continues to grow. With that growth comes questions of how this technology might impact