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News & Advice
Read the latest insights and best practices for employers and professionals.
In my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In
In my last blog post, we talked about what to consider when selecting a contact center partner. Along those same lines, I wanted to talk
In my nearly 20 years in the BPO and contact center space, I have seen some great fits between organizations, and I have seen some