News & Advice

Read the latest insights and best practices for employers and professionals. 

Greeting new colleagues, Handshake while job interviewing, male candidate shaking hands with Interviewer or employer after a job interview, employment and recruitment concept

Three P’s Of Contact Center Outsourcing: The Second P

In my last blog post, I laid out the idea that contact center outsourcing comes down to 3 broad things: People, Processes, and Priority. In...

Multicultural young happy employees in call center

Three Ps of Contact Center Outsourcing: The First P

In my last blog post, we talked about what to consider when selecting a contact center partner. Along those same lines, I wanted to talk...

Man, call center and working in team office with headset

What to Consider Most When Choosing a Contact Center Outsourcer?

In my nearly 20 years in the BPO and contact center space, I have seen some great fits between organizations, and I have seen some...

Close up of male hands using laptop keyboard at desk with digital business chart hologram on blurry background.

AI Influence on Accounting and Finance Industry

AI has become a main topic of many discussions as technology continues to grow.  With that growth comes questions of how this technology might impact...

Group of happy young people in smart casual wear looking at laptop and gesturing while having meeting in the office

The 4 Forces of Employee Disengagement

No matter what level in an organization, there are four potential forces of employee disengagement. We might think about the difference between engaged employees and...

Mid aged Latin male manager mentor teaching young Asian female worker looking at laptop

5 Elements of a Successful Virtual Training Model

Education expert Bernard Bull once said, “In order to create an engaging learning experience, the role of the instructor is optional, but the role of...